Getting in Touch…
If Calling outside of our reservation hours, please leave us a detailed message and we WILL get back to you!! Most likely we can accommodate all requests!
By Booking a reservation with us you agree to the following:
*a credit card is to be secured on file with us until your reservation is complete ~ No deposit is Required
To Avoid Full service fee Penalty we require the Following:
24 hour Notice is Required for All Cancellations And/or Modifications to reserved Services.
48 hr notice for group Bookings
1 week Notice For Modifications/Cancellation for large Groups Utilizing 4 or more Therapists And multiple Day Reservations
Rescheduled sessions need to be made upon Cancellation And within a weeks time. beyond that, your reservation will adhere to our cancellation policy.
We Understand Unexpected Life Circumstances happen from time to time. We’ll do our best to Accommodate Situations as they arise. In Consideration of Other clients Scheduled around your Reservation and others that were turned away, please keep to honoring our cancellation policy as stated above.
We make every effort to get to you even in bad weather situations. If we cannot safely get to you, we will offer our next first availability for rescheduling your sessions.
Preparing for your Experience with UsYour therapist(s) will arrive 15 minutes before your appointment time
Parking: Please have parking accommodations available for each therapist. If we cannot park at your location, we cannot provide services. Any parking expenditures to us, will be added to your service Total
Needed space for our setup is A clear 4.5 x 9 ft Area per therapist/massage table. Please ensure the area chosen will be for where each therapist Will be set up for the duration of your scheduled Sessions
Health: please do not have us out if you are acutely sick. It is recommended and appreciated that you are showered before your massage. Please inform us of any injuries, chronic illness’s, or allergies upon booking so we may make informed & proper adjustment to your treatment.
Payment will be processed in person at the end of your Sessions. We can accept all major credit cards, Venmo, or Cash.
*Gratuity to your therapist is not included in menu service fee’s unless stipulations explained are inclusive in your booking. General Service gratuity etiquette is 20%.
Payment via credit cards placed on file: A 3.7% processing fee will be added for this form of payment and a 20% gratuity will be added for your therapist(s). **For Corporate/Large Group payments exceeding $1500 per transaction ~ a 4% processing fee will be applied.
*Rate Change Claus: Please note ~ our service menu rates may change over time. We reserve the right to update future reservations to the current rates for date of booking
Conduct Policy: Alpenglow Mobile Massage is strictly a professional mobile massage therapy service. We do not offer or tolerate inquiries for anything beyond our services mentioned in our menu offerings. Full Draping policies are practiced and enforced in accordance to Utah State Law. We reserve the right to refuse services and/or terminate services at any time and client will be charged 100% for booked services. Any incidence of such will be reported to local authorities.
*Informed Consent*
By hiring our therapists to perform therapeutic services you understand and give permission to treatment and agree to the following:
Massage Therapists do not diagnose illness or injury, prescribe medication, and are not a substitute for traditional medical treatment.
If you are under a physicians care due to surgery or other illness/treatment such as chemotherapy, you must have clearance/permission to receive therapeutic massage and inform your therapist of any limitations/aggravations so we can best deliver a safe experience for you.
*Chemotherapy: please be at least one week out from your last treatment before requesting services with us
You understand that there are some risks associated with receiving massage therapy that include, but not limited to the following, and release your therapist from liability: superficial bruising, short term muscle soreness, exacerbation of an unknown injury
Minor Release: A parental/legal guardian of the minor receiving a treatment must be present at the location for the entirety of these sessions. Please help your therapist by informing them of any known injury, allergy, or if under a physicians care, you agree to the above so mentioned also pertaining here.
Prenatal release: You have been cleared for massage therapy by your physician and will keep your therapist updated on any changes to you/baby’s health, so we can adjust our treatment as needed